This innovative integration accelerator simplifies integration processes between ServiceNow and SAP Cloud Platform Integration, giving you real-time insight into critical service processes. Collaborate efficiently with departments and resolve issues faster.

What it does

  • Manage IT service relationships across your IT infrastructure
  • Improve IT service delivery by retrieving records to streamline Incident Management
  • Simplify IT service delivery by consolidating the request and tracking of IT services

Key features

  • Secure connection with basic authentication
  • Execute CRUD operations on any tables
  • Automatic conversion for JSON / XML
  • Detailed trace for extra logs
  • Query parameters to search and filter specific data
  • Synchronize service tickets between your on-premise applications and ServiceNow
  • Consolidate, Incident, Problem and Change management
  • Orchestrate and perform integration logic between multiple areas

Get it from the SAP App Center or contact us directly!

Use Cases

Integrating SuccessFactors with ServiceNow Asset Management

Automate the synchronisation your HR platform with your asset management solution and speed up on an offboarding processes of employees.

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Automatic Service Case Creation in ServiceNow with IoT

Integrate ServiceNow and MQTT to ensure your service agents are immediately notified when there is a new service case.

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