The real potential use of chatbot within enterprise is huge. By leveraging the power of conversations and AI we can let users access the SAP enterprise service through messaging and bots.With the huge volume of data driven process in SAP when combined with AI chatbots the process becomes more seamless and easy to drive.
API.AI is a natural language understanding platform that makes it easy for developers (and non-developers) to design and integrate intelligent and sophisticated conversational user interfaces into mobile apps, web applications, devices, and bots.
SAP HANA Cloud Platform is an open platform-as-a-service providing unique in-memory database and business application services.
The SAP enterprise chatbot solutions can be implemented on Hana cloud platform. Chatbot when deployed along with IoT platform could make bigger impact to make the process more efficient. Interesting use cases can be developed combining all together.
Factors to consider
- Authentication with SAP system
- User role based
- Machine learning
Chatbots for SAP can be packaged for each industry specific business use case. User can activate the required voice or chat package and start communicating. This feature could further ease the process for users to handle sap process in natural communication way. Combination of SAP + Chatbots + IoT and machine learning will create a wider perspective in handling the business applications to make it effective.
In my sample example I have developed an chatbot using Google Assistant which triggers the SAP HR leave approval process. I have deployed it using SAP on premise gateway service but it can be deployed over HANA cloud as well.
Written by Deepan Ignaatious, Enterprise Integration Consultant at Rojo Consultancy.