The Rojo Managed Services team give our customers extra capacity and peace of mind with real-time monitoring, error reporting, troubleshooting and active performance improvements. We are looking for new members to join our team for evening shifts, night shifts and weekend shifts (between 18:00 – 08:00 CET on workdays, and full-day during weekends).
Requirements to succeed in this role:
Availability to work in shifts of 8 hours outside of regular working hours; between 18:00 – 08:00 CET on workdays, and full-days during weekends
Experience within an IT software development company
Experience with diagnosing and troubleshooting incidents
Passionate about technology and/or programming
Professional English and at least one other European language
A strong customer service mindset
Great communication skills, both verbal and in writing
Ability to work according to procedures and best practices
Excellent team player
Able to work with a high degree of autonomy
Enthusiastic and easy to get on with
Familiarity with basic integration concepts (e.g. APIs, Service Oriented Architecture, ESB)
Additional desired skills
Working experience with JIRA service desk or similar solutions is an advantage
A Bachelor’s Degree in Computer Science, Software Engineering, or equivalent
Knowledge of any integration platform (like SAP PI, SAP PO, SnapLogic, Dell Boomi, Apache Camel, etc.)
Analytical skills to identify patterns and improvement opportunities
What do we offer?
Apart from a competitive salary, we offer other benefits such as:
Training and mentoring to support your professional development
A multi-disciplinary role with the opportunity to manage your own path of success
Trainings will be provided remote, at our offices in Spain and at times at the headquarters in the Netherlands
Possibility to work from home
Does that spark your interest?
Here is your chance to be a part of our team!