ServiceNow, a leading software-as-a-service provider, provides technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality. MQTT on the other hand is an IoT protocol for machine communication to other applications. Integration of ServiceNow with MQTT allows your service agents to be proactively notified when service maintenance is needed for one of your vending machines in any location.
This scenario allows you to hold insights into the status of all your machinery via MQTT and receive automatic maintenance tickets in ServiceNow, directly pushed by the vending machine itself. The service case gets auto-dispatched to your service agent with the right skillset and availability. Field updates and task assignments related to the service case are fully automated and integrated to ServiceNow.