In this use case we describe a scenario using the ERP solutions of SAP; SAP ECC or SAP S/4HANA and the widely known CRM SaaS application, Salesforce. It is essential when a new customer information is entered into Salesforce that this data is made available in a timely manner in SAP. This allows synchronisation of master data of financials, performance management and other business services managed by the ERP system.
We use SAP Cloud Platform Integration and our platform-supported Salesforce accelerator to receive push events when a Salesforce Object (SObject) Account has been created, updated or deleted. This results in real-time processing of these updates, and prevents the integration platform from polling for changes in the Salesforce application for a scheduled time interval.